bk333 Privacy Policy

bk333 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out how your personal information is processed when you use bk333's website, mobile application, and related services ("Platform").

By opening an account or using any service on the Platform, you are considered to have accepted all terms of this Policy. Our Terms and Conditions and this Privacy Policy together form the basis of your agreement with bk333.

This Policy applies only to bk333's own services. Third-party websites or services may have their own privacy policies, for which bk333 is not responsible.

bk333 collects information in two main ways: (a) information you provide directly, and (b) information collected automatically while you use the Platform.

2.1 Information You Provide

We collect the following information during account registration, verification, and transactions:

• Full name and date of birth
• Valid identity document details (National ID / Passport)
• Mobile number and email address
• Current residential address
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details (we do not store full card or account numbers)
• Communications and complaint details submitted to support

2.2 Automatically Collected Information

The following technical information is recorded automatically when you connect to the Platform:

• Device type, operating system, and browser version
• IP address and geographic location (at country/division level)
• Login and logout time and date
• Play history — bet amounts, win/loss records, and list of games used
• Deposit and withdrawal history
• Navigation patterns on the Platform (which pages were visited and for how long)

2.3 Information Received from Third Parties

For the identity verification process, bk333 may work with trusted verification agencies. These agencies supply bk333 only with the information necessary to confirm identity, and no additional information is collected.

bk333 collects your information solely for specific and legitimate purposes. No information is used outside its approved purpose. The main purposes are:

• Account management: Completing registration, verifying identity, and maintaining account security.
• Service delivery: Processing deposits, withdrawals, game access, and bonuses.
• Customer support: Resolving issues and responding to requests via 24/7 live chat and email support.
• Fraud prevention: Identifying unusual activity, protecting accounts, and taking steps to prevent money laundering.
• Responsible gaming: We monitor play patterns to uphold our responsible gaming policy and provide assistance to users when needed.
• Relevant communications: Sending account notifications, transaction confirmations, and important updates.
• Service improvement: Analysing user experience to improve Platform functionality.

For marketing communications, bk333 sends relevant offers and information only after obtaining your separate consent. You may withdraw this consent at any time.

bk333 uses industry-standard technical and organisational measures to keep your information secure.

4.1 Technical Security Measures

• All data transfers are secured using SSL/TLS encryption.
• Payment information is processed in compliance with PCI-DSS standards.
• Two-factor verification (OTP) is in place to control account access.
• Regular security audits and vulnerability assessments are carried out on the system.
• Strong encryption is used for stored data.

4.2 Retention Period

Your information is retained for as long as your account is active and for as long as required to meet applicable legal obligations after that. Financial transaction records are generally kept for a set period even after an account is closed. Once the retention period ends, information is securely deleted.

4.3 Data Breach

In the event of a data breach, bk333 will notify affected users as quickly as possible and take immediate steps to limit any harm.

bk333 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following cases to operate the service:

• Payment processors: Only the information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant service.
• Identity verification agencies: To complete the KYC (Know Your Customer) process.
• Game providers: Play history and session data may be processed on game studio servers for technical reasons.
• Legal obligations: Information may be provided in compliance with applicable law upon a court order or request from a competent authority.
• Audit and compliance: Necessary information may be shared with authorised bodies for anti-money laundering verification.

All third parties are required to agree to bk333's data protection standards and are permitted to use information only for the specified purpose.

The bk333 Platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember your settings on future visits.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run the Platform's core functions. The service does not work correctly without these.
• Functional cookies: Store your language preference, display settings, and other personalised settings.
• Analytics cookies: Used to monitor Platform usage patterns in order to improve the service. This information is analysed in aggregate.
• Security cookies: Used to prevent fraud and unauthorised access.

6.2 Cookie Controls

You have the option to accept or decline cookies other than essential ones. Cookies can be managed in your browser settings. However, disabling cookies may limit some features.

As a bk333 user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to object to processing: You may object to your information being used for marketing purposes.
• Right to data portability: You may request your account data in a structured format.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team via live chat or email. bk333 generally responds to such requests within 30 working days.

For more information about our services or this policy, answers to common questions are available on our FAQ page.

bk333's services are strictly for individuals aged 21 or over. No information is collected or stored from anyone under the age of 21.

Age verification is mandatory at registration. If a user is found to be under 21, that account will be closed immediately and any collected information will be securely deleted.

If a parent or guardian suspects that their child is attempting to access bk333, please contact our support team immediately.

bk333 may review and update this Privacy Policy from time to time. If significant changes are made to the service or to the way information is processed, bk333 will notify you via your registered email or a notice on the Platform.

Continued use of the Platform after changes are made will be considered acceptance of the updated policy. The latest version of the policy will always be available on this page, with the effective date shown at the top.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, contact bk333's support team using the options below:

• Live chat: Available 24/7 — click the chat button at the bottom right of any page on the Platform
• Email: [email protected]

The support team provides assistance in both Bengali and English. For data protection requests, please include "Privacy Request" in the subject line where possible so your request can be handled promptly.